Privacy Policy

Last updated 27 October 2026

DirectLine lets two to four people who trust each other set wake-up alarms on each other’s phones and reach each other in an emergency. It is not a tracker: no location, no contacts list, no chat history, no ads. This page says what the app keeps, why, who sees it and how to delete it.

DirectLine is made by AI Switch LLC, 10 Kocharyan St., Apt. 4, Yerevan 0056, Armenia. Questions: info@aiswitch.am.

What we keep

• Your Google account: its name, email address and a Google user id, so you can sign in. We never see your password.
• Your profile: the name you choose, your time zone, and your phone number if you add it — people who know it can ask you onto their line, and your people can call you from an emergency.
• Requests by phone number: when you ask someone onto your line by their number, we keep that number until they answer or you take the request back.
• Your line: who you are connected with and what each of you allows the other (wake-ups and their time window, emergency pings, notes, status, battery).
• Wake-ups, reminders and pings: their time, the short text note and the voice note (up to 10 seconds) if one was attached, and what happened — sent, reached the phone, accepted, rang, snoozed, “I’m up” or “Done”, missed, turned off.
• Phone readiness: before a wake-up the phone tells our server whether it can ring — battery level, whether it is charging, and whether the settings an alarm needs are on (notifications, exact alarms, full-screen alerts). The battery level is shown to a person only if you switch on “See my battery” for them.
• Phone off and back on: if you let a person see your battery, the moment your phone shuts down (and whether its battery ran out) and the moment it is back on, so they know why you don’t answer. Ghost mode keeps it quiet.
• “Can they reach me?”: when a person who may wake, remind or ping you asks, and once each evening, your phone tells our server whether DirectLine can ring there now, and if not, why (for example, notifications are off). Those people see that answer. In Ghost mode the phone doesn’t answer.
• Status: online, sleeping (the screen off at night for half an hour), charging or Do Not Disturb — sent only if you allow a person to see it. Ghost mode hides it.
• A push address for this phone (Firebase Cloud Messaging), so a wake-up reaches it while the app is closed.
• DirectLine Plus: when your free days started and, if you subscribe, the purchase token Google Play gives the app and the date your subscription runs to — our server checks it with Google Play, so one purchase serves one account. Google Play takes the payment: we never see your card or your payment details.

What we don’t collect

Loud calls stay on your phone. If you turn on Loud calls, DirectLine becomes your caller ID app: it sees the number of each incoming call on the phone, only to decide whether that call should ring loud. The numbers you choose, and the numbers of calls, never leave the phone. The “Phone calls” permission is used only to know that a call was answered or ended, to stop the ring. The “Contacts” permission is asked only for Loud calls, because Android shows a caller ID app calls from people in your contacts only if it holds it; DirectLine reads nothing from your contacts. “Remind me to call back” uses the same: a missed call from one of your people reminds you on the phone; the only thing sent is “saw your call — will call back”, to someone on your line, when you press “Later”.

Loud messages stay on your phone. If you turn on Loud messages and allow notification access, DirectLine looks at who each notification from WhatsApp, Telegram, Viber, Signal, Messenger or SMS is from, on the phone, only to decide whether it should ring loud. Message text is never kept or sent anywhere. To let you pick people, the phone keeps the names of those who wrote to you in the last week; they never leave it.

No location, no contacts list (a number you pick from your contacts is the only one the app reads), no microphone recording except the voice note you choose to record, no advertising identifiers, no analytics or tracking SDKs. We don’t sell or share your data for advertising.

Who sees it

Only the people on your line, and only what you allow each of them. The data is stored by Google Firebase (Google Cloud) in the European Union, which processes it for us under its terms. We look at stored data only to fix a problem you report or when the law requires it.

How long we keep it

As long as your account exists. Removing a person from your line closes the line between you and cancels everything still due to ring. Signing out turns off every alarm on that phone; if it was your account’s last phone, the wake-ups set for you are called off and the people who set them are told.

Deleting your account

In the app: Your line → Account → Delete account. It deletes your profile, your line, your wake-ups, pings, voice notes, battery and status, your DirectLine Plus record and your sign-in at once and for good; the people on your line see you leave it. You can also ask at info@aiswitch.am from the address you sign in with — see how to delete your account.

Children

DirectLine is not meant for children under 13 and we don’t knowingly keep their data.

Changes

If this policy changes, the new version appears here with a new date. If the change is important, the app tells you.